Integrations
Integrations connect Conviso to external messaging providers. You'll need to configure at least one provider before sending messages.
Supported Channels
| Channel | Providers |
|---|---|
| SendGrid, AWS SES, Mailgun | |
| SMS | Twilio, AWS SNS |
| Push | Firebase Cloud Messaging |
| Slack | Slack API |
Adding a Provider
- Go to Organization Settings > Integrations
- Select the channel type (Email, SMS, Push, or Slack)
- Click Add Provider
- Enter your provider credentials
- Click Save
Managing Providers
Once configured, your providers will be listed on the Integrations page. You can:
- Edit provider credentials
- Delete providers you no longer need
- Test connections to ensure they're working
Provider Status
Each provider shows its current status:
| Status | Description |
|---|---|
| Active | Provider is configured and working |
| Inactive | Provider is disabled |
| Error | There's an issue with the configuration |
✅ Once configured, your providers will be available for use across all workspaces.
Help Desk
Help Desk is not configured as a messaging provider on this page. Owners and admins enable it on Workspace Settings → Integrations under Help Desk Integration.
After it is on, connect the web widget, email, or WhatsApp. Product steps: Enable Help Desk.