📄️ Overview
Help Desk is Conviso’s support product: a unified inbox for customer conversations, an optional AI first responder, and proactive Signals from your CDP events and segments.
📄️ Enable Help Desk
Turn on Help Desk for the organisation, create a help desk, and link workspaces. Only organisation owners and admins can enable or disable Help Desk.
📄️ Conversations
Help Desk splits inboxes by channel. Same thread actions; different lists.
📄️ AI Agent
The AI agent is Help Desk’s first responder on connected channels (especially the web widget). Configure it under Support → AI Agent.
📄️ Signals
Signals turn CDP events and segment changes into proactive support work: act before customers reach out.