Suppressions
The suppressions list contains email addresses that won't receive messages from this workspace.
Accessing Suppressions
- Navigate to your workspace
- Click Settings in the sidebar
- Select the Suppressions tab
How Suppressions Work
Email addresses are added to the suppression list when:
| Type | How it happens |
|---|---|
| Bounce | Email address doesn't exist or is invalid |
| Complaint | Recipient marked your email as spam |
| Manual | You added it to the list directly |
Viewing Suppressions
The suppressions page shows:
- Email address: The suppressed email
- Type: Bounce, Complaint, or Manual
- Date added: When the suppression occurred
- Reason: Additional details if available
Managing Suppressions
Searching
Use the search bar to find specific email addresses in your suppression list.
Removing a Suppression
- Find the email address
- Click the Remove button
- Confirm the removal
⚠️ Warning:
Removing a suppression allows messages to be sent to that address again. Only remove suppressions if you're certain the issue has been resolved.
Adding Manual Suppressions
You can manually add email addresses to prevent sending:
- Click Add Suppression
- Enter the email address
- Click Add
This is useful for:
- Blocking known spam traps
- Preventing messages to specific addresses
- Compliance requirements
Best Practices
- Don't remove bounce suppressions unless you've verified the address is valid
- Monitor complaint rates to identify issues with your content
- Regularly review your suppression list
✅ Suppressions help protect your sender reputation and ensure you're only messaging engaged recipients.