Help Desk
Help Desk is Conviso’s support product. It gives your team a unified inbox for email, WhatsApp, and a web chat widget, with an optional AI first responder.
This section is the fastest path to a live conversation: enable Help Desk, add a channel, then send a test message.
Prerequisites
Before you connect a channel:
- Help Desk is available for your organisation (you see Help Desk Integration on workspace Integrations).
- An organisation owner or admin has enabled Help Desk and created a help desk.
- The workspace you are using is linked to that help desk (the Support chip appears in the left rail).
Full dashboard steps: Enable Help Desk.
Pick a channel
| Channel | Best for | Time to first conversation |
|---|---|---|
| Web Widget | Any website | Paste one script tag |
Existing support@ inboxes | Forward mail to Conviso | |
| Customers already on WhatsApp | Attach an Engage WhatsApp provider |
Start with the Web Widget unless you already run support on email or WhatsApp.
After a channel is connected
- Web Widget threads open under Support → Conversation.
- Email and WhatsApp threads open under Omni Channel.
Operators can assign, snooze, resolve, and close conversations. See Conversations.
Best practices
- Connect one channel first and send a real test before adding more.
- Identify logged-in website users on the widget so operators see name and email.
- Keep WhatsApp configured in Engage before attaching it to Help Desk.